FAQ

When can my puppy have their first clip?

We recommend that you bring your puppy when their first vaccinations are completed, ideally for a short 10 minute visit to start with, this is free of charge. We will put the puppy on the table and brush him gently, getting him used to being handled. Usually we will then do a bath and tidy (feet, eyes, nails, bottom) charged at half full groom price before we carry out a full clip.

How often should I bring my dog?

Any poodles or doodles will need to be groomed every 4-8 weeks, 6-8 weeks is recommended for most other breeds.

What will grooming involve?

Grooming your dog takes two hours, we ask that you declare any health or behaviourial issues when you drop your dog off. We include bath, nails and haircut in the groom. Ear plucking and anal expression is now deemed a veterinary job, so we do not offer this service.

What happens if my dog has got a matted coat?

If a dog isn’t brushed between visits, the hair will form knots and if left the hair will knit together. If left long enough it can form a “second skin” of felted together hair over the dog. This is extremely painful for the dog for a number of reasons. The matts can trap moisture under the skin and cause bacterial infections. They can form a barrier around the rectum making it difficult to go to the toilet. The matts create a constant pull on the skin which restricts the blood flow. For this reason if we have clipped a severely matted dog, the skin will appear red afterwards, this is because the blood rushes to the surface. This sensation can be uncomfortable for the dog temporarily, another common problem can be the dog shaking its head when the matts are removed causing veins to burst and blood seep from the ear. It is impossible to brush out matts once they become too bad, the only humane option is to clip underneath the matts leaving the dog with a much shorter coat all over, this will make the dog feel much better!

My dog doesn’t like other dogs, will he come into contact with them?

We don’t allow dogs to socialise with each other – we keep them separate at all times for their own safety.